![]() ![]() Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time. REQUIREMENTS Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts. experience in a high volume, customer-driven retail environment Strong personal selling and customer relations experience, along with verbal and written communication skills. JOB DESCRIPTION RESPONSIBILITIES Drive the Business & Deliver Results Achievement of personal sales and metric goals Build and maintain new and existing customer relationships Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities Be Buddy/Team Player Model behavior that reflects the company’s core values Appropriately manage conflict and take ownership for your part in the team dynamic Demonstrate a high degree of maturity and integrity Contribute to a positive atmosphere that is fun, professional, productive and team oriented Create the Customer Experience Contribute to an environment that consistently delivers on the five stages of the transformational customer experience Demonstrate strong use of selling skills Ensure a high level of customer service through extensive product knowledge and product ownership Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience Represent the Brand Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude Contribute to maintaining all brand and operating standards to support brand consistency Assist in maintaining store presentation standards Leverage in-store technology to ensure every customer’s experience is transformational Operational Excellence Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility Ensure all sales and operational policies and procedures are maintained Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities Adhere to all policies and procedures with a focus on loss prevention and operational excellence Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes. Additionally, you must have a high degree of maturity and integrity given store open/closing role. ![]() The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention. You should demonstrate a strong commitment to the customer experience, a genuine curiosity and interest in people, authenticity, fashion & style sensibility and exceptional selling skills. With the addition of Key Holder, you will also have store open/closing responsibilities. JOB SUMMARY JOB SUMMARY As a Tory Burch Sales Associate/Key Holder you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales.
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